hello, it's thursday, it's 9 o'clock, i'm victoria derbyshire, welcome to the programme. calls to resign for the newly elected leader of kensington and chelsea council at her first cabinet meeting. survivors of the grenfell tower tragedy heckled and booed elizabeth campbell as she was trying to address the chamber. after the news and sport we'll talk live to the deputy leader of kensington and chelsea borough council. too many mental health patients are being locked up in hospitals where they are trying to get better in a system that has "outdated care" — this is just one of the finding of a report that also says that some of the care providers leave people feeling "helpless and powerless". also on the programme — vicky balch — who had part of her leg amputated after the alton tower rollercoaster crash two years ago. she gave her first interview after the accident to us — and she's back today to talk about the trauma that changed her life and to raise funds

for medical research into trauma. hello, welcome to the programme, we're live until 11 this morning. later, we'll tell you the nine risk factors for dementia, and there's been a rise in sexual offences committed on trains. we'll be trying to find out how common it is to be sexually assaulted on public transport. if it has happened to you, tell us what you did — how you reacted. use the hashtag victorialive, and if you text, you will be charged at the standard network rate. the lewder of chelsea council has

been heckled by residents of g re nfell tower been heckled by residents of grenfell tower at the first full meeting since the fire. elizabeth campbell was total to resign as she admitted the council needed to change if it was to regain the trust of community. at least 80 people we re of community. at least 80 people were killed in the fire last monthment our reporter was at the meeting, and witnessed the angry scenes. tensions were always going to be high here with hundreds protesting outside the council hall. and inside, it got off to a difficult start. booing with jeering from grenfell tower residents towards elizabeth campbell, elected as the new council leader. no ifs, no buts, no excuses. i am deeply sorry for the grief and trauma that you are suffering. i am deeply sorry...

..that we did not do more to help you when you needed it the most. the agenda was then scrapped, giving residents a chance to have their say. one by one they gave their accounts, but some still left frustrated. the people must choose you. we have not chosen you. so, madam, please, step down and resign. behind these memories, hundreds of people have been killed, have died. as others continued calling on the council for care and support, more and more residents watched tensely from outside. after around four hours the meeting was abruptly closed when one resident collapsed. the next will be in october. until then, there is clearly a lot of work to be done. annita is in the bbc newsroom with a summary

of the rest of the days news. one in three cases of dementia could be prevented if more people looked after the health of their brain better throughout their lives, according to new research. an international study published in the lancet lists key risk factors — including lack of education, hearing loss, smoking and social isolation. 0ur medical correspondent fergus walsh reports. now there is another reason to stay active. keeping fit can reduce your risk of getting dementia as well as protect against heart disease and cancer. keeping the mind active throughout life builds what the study calls cognitive reserve, strengthening the brain so that it can function in later life despite damage. the main risk for dementia is old—age. but the lancet study says that 35% of all cases could potentially be prevented if nine other factors were addressed. they are — lack of education,

hearing loss, smoking, depression, social isolation, physical inactivity, high blood pressure, obesity and diabetes. throughout your adult life, having an enriched environment where you can socialise and exercise and do cognitively stimulating things, that all does it. so do that. do not smoke, try not to be obese, try to be active. these things can make a difference. alzheimer's accounts for about two thirds of dementia cases. there is still no drug that can slow the progress. the alzheimer's society says dementia is set to be the 21st—century‘s biggest killer. we all need to be aware of the risks and start making positive lifestyle changes. the number of reported sexual offences on trains in the uk has more than doubled in the last five

yea rs. figures obtained by bbc radio 5live found almost 1,500 offences were reported to police in the year up to march this year. that compares with 650 reports five years ago. the rise is thought to be down to more people reporting offences. two years ago the british transport police launched an awareness campaign to encourage more people to come forward if they'd been sexually abused on public transport. concerns have been raised about the number of adult mental health patients locked in rehabilitation wards in england. the care quality commission has said it's surprising that there are around 3,500 beds in locked wards. nhs england said big steps had been made in improving mental health care with higher funding, but the health regulator said it believed a "significant number" of patients had the capacity to live with fewer restrictions. isis petting that there are quite a

high proportion of people in these services could and should be moved to be back closer them and be cared for in residential settings that are much more, provide much more independence. david davis and michel barnier will set out today what progress has been made in the latest round of talks which are about to end. 0ver made in the latest round of talks which are about to end. over the past four days officials have been discussed citizens‘ rights and any financial settlement involved in britain leaving the european union. heavy machinery will be brought in today to start work on the main road into a cornish village which has been badly hit by flooding. much of the road into coverack was washed away during stormy weather on tuesday afternoon. villagers have been clearing out properties which ended up underwater. hamish marshall reports. everywhere you seem to look in coverack, there are workers in high—vizjackets. it is all about trying to bring some sort of normality back to this village.

the downpours of tuesday having an impact which will be felt here for a very long time. its location at the bottom of steep hills meant it was in the path of the rain. this is what has been left of the main road. some of it ripped up by nature, other parts taken up as council staff work out how much damage has been done and what repairs are needed. but the promise is, they will not leave until the job is done. they‘ve committed that they will stay here until people have got access, the road is usable. obviously, in terms of making a perfect surface that might take a little while, but they are committed to as quickly as possible get people access into their property and over that road. in houses the cleanup goes on. this is our kitchen. well, i do not think we will be cooking anything in there for a few months. insurance assessors are visiting some but others, like this couple, they will have to foot the repair bill themselves, as they could not get insurance.

it is the start of the busiest six weeks of the tourist season but the weather has dealt this village a major blow. hamish marshall, bbc news, coverack, in cornwall. tsb has become the first bank in europe to adopt retina scans to ass serb your money. it is one of a number of methods for customers to access their accounts. how safe are they? 0ur access their accounts. how safe are they? our technology correspondent reports. our technology correspondent reports. from september, your eyes could be your password into your bank account. we will show you how to scan your iris. tsb customers will need an advanced samsung smartphone to try out the advanced iris scanning technology. the phone‘s camera scans your eyes. if you want to log onto your bank account you just need glance at the screen. because it is looking at 266 different characteristics

of your iris... let‘s just check. can you get in, using your own eyes? ..it will not work if somebody else takes a look. it‘s extremely fast. it takes less than a second to get in. it is extremely secure. and there is nothing more convenient than looking at the screen of your smartphone. you don‘t have to do anything special. we all know about the complexities of getting into your online accounts, remembering all sorts of passwords, fiddling about with little devices like this. so could metrics, which depend on something unique about you, be a simple and secure answer? facial recognition and retina scanning are used at passport control in various countries, and fingerprint scanning on smartphones has taken off as a means of paying for anything from a coffee to a bus ticket. but consumers have two big concerns. privacy, and the security of the technology, whether it can be

spoofed. if we get that right and put the right processes in place, i think the convenience that biometrics offers will create a fantastic customer experience. german hackers claimed they fooled samsung‘s iris scanner with a high—definition photo. but the phone maker and tsb insist it is very unlikely that anybody would have both phone and the photo needed to beat the system. a usjudge has halted an auction of personal items from the singer madonna after she said they were stolen and violated her privacy. the items — including underwear, a chequebook, hairbrush and photos — had been among the scheduled lots. one of the most anticipated items was a break—up letter from the late rapper tupac shakur, written to madonna a year before his death. a full hearing has been set for september. that‘s a summary of the latest bbc news — more at 9.30. ccess your money. it is one of a

number of methods for customers to access their accounts. how safe are they? 0ur access their accounts. how safe are they? our technology correspondent reports. we will have more on that layer on the programme. i am getting messages from you ant your experiences of being sexually assaulted on public transport. 0bviously, some of these e—mails are talking in detail about what happened. i know it is school holidays for lots of children already, some to break up i i understand that, but when i read some of those message, they are going to contain some detail that you may not want children to hear, so you may not want children to hear, so to let you know in advance. now some sport. the golf is under way at royal birkdale, it has been rotten weather for the first ones out. they started off in the rain... and with a shot that went out of bounds. but it will clear throughout the day, and it‘s even stopped raining already. such is the unique combination of the open and the british summer... early stages. mark 0‘meara hit that first tee shot. he was the 1998 champion at royal birkdale, but started today with a quadruple bogey eight. top of the leaderboard understandably congested at this stage. ian poulter leads. he started very

well. he is two under after four. danny willett is one behind with alex noren. a couple of other british players getting towards the top. they are trying to effect themselves as enough as they can in themselves as enough as they can in the early stage, they are the early started. henrik stenson goes out before ten. padraig harrington won the collar rest jug before ten. padraig harrington won the collar restjug the last time it was staged at royal birkdale. then justin rose‘s group after that. 6-0 6—0 winner of scotland in the european championship. the player to get it, jodie taylor, she sealed her hat—trick, scoring england‘s fourth

shortly after half—time. we should name check the other scorers. with the last touch of the new the new barcelona striker toni duggan. scotla nd ta ke new barcelona striker toni duggan. scotland take on portugal while england play spain. mark samson say they will get better. a lot of people are aware we have an opportunity to win this with the quality, it is looking difficult. we will make sure we get the right talk, it is a bit of information, to build up, these players, a belief, one thing i am proud of was when i watched them walk on to the field. they felt like they want to be here. this is stage for them. the pressure is great for us, the more pressure the better we we are form. also in football, celtic are through to the third qualifying round of the champions league, so only have two more teams to get past to reach the group stage.

they completed a 6—0 aggregate win over northern ireland champions linfield, thanks to a 4—0 second leg victory at celtic park last night, and play rosenborg of norway next. chelsea have agreed a fee of around 60 million pounds with real madrid for alvaro morata. the spain international is on his way to london for a medical. morata was being linked with manchester united for most of the summer, before they beat chelsea to the signing of romelu lukaku, leaving the way clear for the premier league champions. the striker still has to agree personal terms. chris froome, i don‘t think we can appreciate how many times he has won this competition and also his achievement. he has two big mountain days. he said he wanted more of a cushion between him and his rivals, and he used the first of two big mountain days in the alps to do it. that all after a shoulder injury ended germany‘s marcel kittel‘s hopes of winning the sprinters‘

green jersey. he had won five stages this year. froome finished third on stage 17 to extend his overall lead. he‘s now 27 seconds ahead of both colombia‘s rigoberto uran, and the french rider romain bardet, with four stages to go. i‘ll be back with more just after half past. do get in touch with us throughout the morning — use the hashtag victoria live and if you text, you will be charged at the standard network rate. in the next hour we will talk about ways in which you can help yourself to prevent dementia. things like completing your secondary school education can help you getting dementia in later life.

but we will have more on that. the new leader of kensington and chelsea council has been heckled by furious residents of g re nfell tower, at the authority‘s first full meeting since the fire. at least eighty people died in the disaster last month. the council has been accused of being slow to react —and indeed has accepted that and apologised for ‘not doing more to help the people when they needed most‘. at last night‘s meeting the newly—elected leader elizabeth campbell tried to directly address the residents. heckling elizabeth campbell, would you like to address the chamber?”

elizabeth campbell, would you like to address the chamber? i would normally address a speech to you. however, tonight i would like to ask ifi however, tonight i would like to ask if i could speak directly to the victims, survivors and community groups... we invited the new leader of the council on to the programme today, we will in a moment speak to the new deputy leader. this time yesterday we were broadcasting our prog from north kensington and spoke to survivors and families to see how they were getting on five weeks after the fire. my, er... my chest is hurting. my heart is hurting. my feet are aching. my boddy‘s aching. my wife is not well. my children, i‘m concerned for their well—being, their progress, development. it‘s a lot. yeah, it is a lot. it‘s a lot. tell me a bit more about how your kids are doing. yeah, erm, the... my wife and i are trying to keep

them as occupied as we can. erm, but my son is aware of the situation, in terms of not being at home. mmm. erm, he‘s continuously asking for home, asking for his toys and his bedroom. erm... it‘s really, really difficult. and, erm, as the father and the husband, erm, it‘s scary when i don‘t know what‘s happening. you‘re living in a hotel. copthorne tara hotel. with your... ? my grandson. your 12—year—old grandson. 12—year—old grandson. and how is that? well, it hasn't been easy because the boy keeps having, after the traumatic incident, he keeps waking up. mmm. in the middle of the night. i want to go to my room, where he was comfortable.

and being autistic and adhd, it's not easy for him. mmm. you... you say you‘re fine. yeah, i'm fine. i'm breathing, i'm alive. but everything around could be better. mmm. do you feel it‘s getting worse? well, i would say it's getting worse because if, after six weeks or that, we are still in the hotel, unsure of our future, we don't know where we are going, we don't know where we are coming from. mmm. we still... and a small cubicle in the hotel room, day in, day out... it could be better, if things were taken more seriously. because it looks like it's charity organisations that has

really helped us a lot. mmm. if the government has done what they are supposed to do by now, we should be out of hotels. a colleague of mine said to me the first day, he said, but your mum's alive. and i looked and i thought, actually, yeah, she is alive. bu what i didn't realise — and what most people don't realise — yes, they're alive, but that's not it. there's some work to do. i can't blame the nation thinking, well, these people are getting lots and lots of money. they're not. they haven't got a penny of your money yet, i can assure you that, and we don't know where it is. we can speak to councillor kim taylor smith, the newly elected deputy leader of kensington and chelsea council. good morning to you. we are grateful for your time, but do you know why

we can‘t seem to get an interview with the new leader? we operate as a team. elizabeth has spent the last 40 team. elizabeth has spent the last a0 days working very hard and she‘s got other things to do today, so she‘s asked me to come along instead. 0k. she‘s asked me to come along instead. ok. you were appointed last night, effectively. will you consider your resignation, as some survivors and residents want you to? know, actions speak louder than words and i have stepped up to this task and it is a challenge. we have a lot of people, who you have just been speaking to who are in hotels ina been speaking to who are in hotels in a desperate situation that we are trying to find accommodation within north kensington. we are one of the smallest borrowers in london and thatis smallest borrowers in london and that is a challenge. yesterday, which was lost in last night‘s meeting, we managed to acquire a block of 31 flats and housing which

means we have added 99 units to the stock and we are making those available. those will come on stream by the end of the week and we are trying to get people out of the hotels. but we have to run at their pace. this is an incredibly sensitive things. we have made 300 housing offers and we have had 17 acceptances, which is a reflection why we have to run at the pace of the residents. some people don‘t wa nt to the residents. some people don‘t want to be in south kensington, understandably. we have commissioned a team of people to look at acquiring individual units in south kensington of the housing market in order to deliver this as quickly as possible. we are using our reserves to do it and that is our priority, my priority. i have taken on this job specifically the grenfell tower

and the regeneration of grenfell tower and to deal with this problem. what about elizabeth campbell, is she considering her resignation as some survivors and residents want? again, similarto me, i some survivors and residents want? again, similar to me, i obviously know elizabeth, i am a relatively new council, i was elizabeth‘s deputy in family services and she has tremendous capability and has demonstrated tremendous bravery. bravery? taking this job on and the ma ntle bravery? taking this job on and the mantle of being leader of the council in this environment. last night‘s meeting was no different to any other. that was brave? yes, for anybody to take on the role of leader of the council, yes. i am happy to support her, as is the rest of the team in order to make change. sushi is not considering resigning either? no. so many of the people

you are supposed to represent say they don‘t trust you. you are supposed to represent say they don't trust you. it is com pletely they don't trust you. it is completely understandable. it is a wider point. i know from the first ai wider point. i know from the first al was on the west sorry westway. people were being told to take off their badges. it wasn‘t kensington and chelsea people, it was people from the nhs. there is a lot of anger towards authority and that is understandable. a lot of questions need to be answered. i don‘t think it is appropriate. we have a council election in may next year and if we don‘t deliver, clearly, we will be voted out. they feel you have failed to deliver and that is why they don‘t trust you and why there were calls for yours and your boss‘ resignation last night?” understand, but we have two win that trust and actions speak louder than words. in your new role, what is the

first thing you will do today in order to begin to try to rebuild the trust with the community? yesterday was completing on the acquisition of a building and the 31 units and ensuring it was done quickly. and today will be making sure it is delivered into the pipeline that is being made available to get people out of hotels. my priority is to get people out of the hotels, it is desperate for them and they have been living there for a month. it has to be done and it has to be done very sensibly. the shortage of immediate housing is my immediate priority. long—term priority, in ensuring we have social and affordable housing delivered. that is part of our support. that is the second priority at the moment. i have already done a scoping of the projects we have and the properties we have, through in assessments, as to how they can be delivered and changed back into social housing. he

will have heard last night from elizabeth she has given a commitment to a00 properties over five years. we oppositely hope to do that. over five years? yes, we are a small borough. but you are a rich borough? yes we are, and that helps in sorting this problem out. this is what we are doing and we have called for support externally, both from a working point of view. we only had 16 care workers, before the grenfell fire we only had 100 in care, but now we have more than double that in hotels. the scale of this is the support. but recognising the change is the way to deal with this. that is the way to deal with this. that is the way to deal with this. that is the best memorial for these poor

people, sorry, the best memorialfor the victims of grunfeld fire, not only a national change in the way projects are being delivered, because there is 180 buildings that have this cladding on. they all went through the same process we did. there is fundamentally wrong and that will come out of the enquiry. and as far as kensington and chelsea is concerned, there will be a change in terms of the way we deliver social housing. because we have made mistakes, i will not sit here and say we haven‘t, but the important thing is to change. do you feel like you can speak for the dead? well... iam asking you can speak for the dead? well... i am asking because you said the think the best memorial for the people who died would be to change the way we approach social housing? that is the personal view for me, the motivation to step up and take this role. after the time i have

spent in north kensington, along with everyone else, the best thing to do for me, that is the best thing to do for me, that is the best thing to do for me. if we look at the tower itself, it is a building which isa tower itself, it is a building which is a stark reminder for the people having to live around that. what happens with that as a site is something the community will have to decide on. not me. do you feel you can speak for the survivors? sorry? do you feel you can speak up for the survivors? i don't believe that is my role, my role is to do with the solutions and the provision of housing. i have taken on this as deputy leader, that is what i am doing, not for speaking up for the survivors. it is representing and trying to find solutions for the survivors, but i do believe that is something i should be doing. elizabeth campbell, your leader,

said again last night, she was deeply sorry that the council couldn‘t do more to help people when they needed it most.” couldn‘t do more to help people when they needed it most. i 10096 couldn‘t do more to help people when they needed it most. i 100% agree they needed it most. i 10096 agree with her. they still need help and for some people, it is getting worse, as we reported yesterday, as time goes on, it is getting worse for them. they still not getting the they need. we are getting assistance from out of borough, to help to enable us to do that, we will obviously work our ha rd est to do that, we will obviously work our hardest to try and deal with this.” don‘t understand why it is taking this time though. you knew on day two, the council was failing, i appreciate you weren‘t in that role, but everybody could see that the council hadn‘t stepped up and we are five weeks on. i was a backbencher when this happened and i am trying to avoid going back and blaming people in the past, that is all part

of the inquiry, we have an inquiry, and a criminal inquiry going on here and a criminal inquiry going on here andi and a criminal inquiry going on here and i will leave that for them. all iam and i will leave that for them. all i am trying to do is to look forward and to find solution, for these people, because they are in desperate need and you can see that from the meeting last night. last night‘s meeting again, we have responded, we will have more council meetings, we have increased the number of meetings to eight. it is not something we are running away and hiding. we will make the meetings open, inviting people to speak, so far as issue of governance and scrutiny, we have doubled the number of scrutineers and we will reveal how the processes work, to ensure something like this doesn‘t happen again. 0k. thank you very much for your time this morning. thank you. kim taylor smith who is the newly—elected deputy leader of kensington and chelsea council. there is concern over mental health

care, it is not bad, we are here later hearing from one trust that has been described as outstanding. also we‘ll be hearing from vicky balch, who had part of her leg amputated in the horrific alton tower roller crash. she says the trauma changed her life in an instant and two years on wants more research funding into trauma which is one of the biggest causes of death and disability in the uk. here‘s annita in the bbc newsroom with a summary of todays news. the new leader of kensington and chelsea council has been heckled by furious residents of g re nfell tower, at the authority‘s first full meeting since the fire. elizabeth campbell was told to resign, as she admitted that the council needed to change fundamentally, if it was to regain the trust of the community. no ifs, no buts, no excuses. go!

i am deeply sorry for the grief and trauma that you are suffering. resign! i am deeply sorry... heckling continues. ..that we did not do more to help you when you needed it the most. one in three cases of dementia could be prevented if more people looked after the health of their brain better throughout their lives, according to new research. an international study published in the lancet lists key risk factors — including lack of education, hearing loss, smoking and social isolation. 0ur medical correspondent fergus walsh reports. the number of reported sexual offences on trains in the uk has more than doubled in the last five years. figures obtained by bbc radio 5live found almost 1,500 offences were reported to police in the year up to march this year. that compares with 650 reports five years ago. the rise is thought to be down to more people reporting offences. two years ago the british transport police launched an awareness campaign to encourage more people to come forward if they‘d been sexually abused on public transport. concerns have been raised

about the number of adult mental health patients locked in rehabilitation wards in england. the care quality commission has said it‘s surprising that there are around 3,500 beds in locked wards. nhs england said big steps had been made in improving mental health care with higher funding, but the health regulator said it believed a "significant number" of patients had the capacity to live with fewer restrictions. a usjudge has halted an auction of personal items from the singer madonna after she said they were stolen and violated her privacy. the items — including underwear, a chequebook, hairbrush and photos — had been among the scheduled lots. one of the most anticipated items was a break—up letter from the late rapper tupac shakur, written to madonna a year before his death. a full hearing has been set for september. that‘s a summary of the latest bbc news — more at 10.00.

here‘s some sport now. ian poulter is the early leader on day one of the open after a strong start at royal birkdale. he is two—under par thanks to the birdie at the fourth. 0ne shot ahead of alfie plant. plenty of big guns tee off in the next hour. plenty of big guns tee off in the next hour. england coach mark sampson claims his team will get better, even after opening their european championship campaign with a 6—0 win over scotland. jodie taylor scoring a first major tournament hattrick for the england women‘s team chelsea agreed a fee for morata. he needs to agree personal terms before joining them. chris froome has tightened his grip on that the yell lowjersey with two teenage stages to go. his overall lead 27 seconds

after two days in the alps which continue today with the crucial summit finish. more after ten. more after ten. people with mental health problems in england are being left feeling "helpless and powerless" in a system that in some cases is providing out dated care. in a far reaching report by the care quality commission the body which monitors and regulates services, inspectors found a mental health sector which is at a crossroads, with some services responding positively to new challenges but with others risking people left feeling helpless and "powerless". inspectors were also concerned about the number of patients being locked in rehabilitation units as they are trying to recover and as more and more people are trying to access mental health care concern is growing that people risk receiving care that is not good enough or no care at all. let‘s talk to bbc health reporter smitha mundasad about the impact of this report and the cqc‘s findings. 0wjersey with two teenage stages to go. his overall lead 27 seconds after two days in the alps which continue today with the crucial summit finish. more after ten. fill us in on more detail. it‘s a big report this is the first time they have looked in detail at all specialist mental health services in england. they say there are some seens for optimism, for example the vast majority of wards, staff were treating patients with care and

compassion, with dignity and respect, but some real causes of concern, one at the top of the list was as you mentioned, there were 3500 locked rehabilitation beds across the country, they say it is 50 yea rs across the country, they say it is 50 years since asylum type places have been moved to be established, yet they were surprised to find this, they say it isn‘t a model fit for the 21st century. their key concern if it is rehabilitation these patients should be having, surely they should be moving towards home, but instead they found that people were waiting hundreds of days on average 3a1 days in these facilities the and almost they were become being the patients‘ home. they want people back in to the community. there are other main concern was safety. they found in over a ird this of thuses they needed to be improvements in safety, and in one in 20 they were deemed inadequate. that means there might be immediate concerns for patient safety. 0ne be immediate concerns for patient safety. one example they gave is old

build, where there might be blind spots in corridors so they couldn‘t monitor patient, say they were at risk of self—harm, they were worried about a lack in nursing staff and putting all that together, they said they did have some concerns about safety in particular. thank you. let‘s talk to dr caroline hacker, head of policy at the care quality commission, alice mitchell, who has a number of mental health issues but has not been able to access the help she needs, professorjoy duxbury from the university of central lancashire specialising in mental health restraint, and evri anagnostara, a mental health nurse and member of the mental health nurses association. build, where there might be blind spots in corridors so they couldn‘t monitor patient, say they were at risk of self—harm, they were worried about a lack in nursing staff and putting all that together, they said they did have some concerns about

safety in particular. thank you. tell us about the good practise you have seen. so, in services where we have seen good practise, we find services that are very much focussed on the patient and trying to support the patient to recover. we found challenges across. sorry, if you are not focussing on the patient what are mental health professionals doing? one of the challenges we have highlighted in third report, is services that have an outdated model of care. we found some patients that were locked in rehabilitation wards. they weren‘t being treated by staff who had the right skill set to enable these patients to have the therapy they needed. we were concerned many patients could have been treated in a less restrictive environment and closer to their home. it is lack of training? absolutely,

so it is lack of training? absolutely, so what we found was that it is a system that is under pressure. as you said, more people are accessing services, there are an issue with waiting times, we found that buildings were not always fit for purpose, so we have staff that is in our report we found were caring and compassionate but were operating under difficult services. you admitted yourself to hospital as i understand it because you were having suicidingle thoughts and you say you left hospital feeling worse than when you went in. how is that possible? i took myself in as a last resort. everything i had don in my first recovery didn‘t work third time. i thought i‘m in a different head space, in the place to look for support to get myself better. i went in andi support to get myself better. i went in and i was sitting in the waiting room for 23 hours, no—one knew i was there, let alone what my case was, i

could have walk out and jumped done air bus and no—one would have known. so you were trying to access help and, even though you were in the right place it was not forthcoming” saidi right place it was not forthcoming” said i can‘t trust myself to be alone, ifeel like i could end it any way and no—one batted an eyelid. do you mean that? no—one? there are some brilliant... medics as we know i was shoved into a it waiting room. it took me nine hours to get seen by anyone, then i got five minutes face time, then i was put in another waiting room. then i was transferred without any explanation or reason why. i was there, overnight, just in a waiting room, no—one telling me anything. luckily i had my friend with me, otherwise i wouldn‘t have made it through. it was exhausting, and, shattering, and, heartbreaking, the fact i could be treated so badly, there was people coming in with physical illnesses that were being seen straightaway and i was

there for 23 hours and saw nothing. the result i got in the end was i could have goen to my doctor and got the same thing within ten minutes. let me bring injoy. you have specialised in the area of mental health restraint. it is one of the things in the report today that shows there are big variations in how frequently staff use physical restraint to cope with challenging behaviour, tell us a bit about the data you have collected from round the country on how much restraint is being used. yes, good morning. well, largely we have collected data largely we have collected data largely in the north—west of england. we have completed a large project, and with have seen third variation as mind reported back in 2000, when they found a sinn fein can‘t variation in the use of physical restraint. part of the problem is to do with the reporting of restraint in the uk, we have great difficulty in, i think both defining and collating the correct information so we have the right

statistics in front of us. 0k. and what do you think about the report today, which says it is still being used too much, in some area of the country. i would agree with that, it is most definitely still a significant issue for us, we have made huge progress, i think in the uk in trying to minimise the use of restrictive interventions, namely things like restraint and physical restraint and there is lots of directives for people to follow and guidelines and tool kits but at the end of the day we are under resourced as you mentioned, there are problems with some of the environments that staff are in, there is high ratio of staff sickness at times and there is a particular issue with difficult problems with leadership, in some of these organisations. ok. hello. morning to you. at least 6700 mental health nurses have been cut since the conservatives came into power in 2010. mrs may did promise by 2020

there will be 10,000 more staff working in mental health treatment in england. how much of an impact has that reduction had on treating patients well? i think as a mental health nurse we are very worried that we have more or less a 20% reduction in mental health nurses in the last seven year, or so. it is 1296. 1296 the last seven year, or so. it is 12%. 12% actually. the last seven year, or so. it is 1296. 1296 actually. 1296, and we have an increasing population that access services. so, yes, there is, we have serious concern about the loss of bursary, the increasing stress, the lack of research in terms of mental health nursing access, it is true that the mental health nurses are spread thinly across services, and

of course, due the nature of our business, in terms of taking time to care, listen, understand the problems that patients are coming to, to us with, the relationship bidding, it takes a lot of time, and unfortunately, with lack of resource , we unfortunately, with lack of resource, we don't have as much time as we would like to. if the government delivers on this promise of 10,000 extra staff, would it make a difference if it is possible to recruit those staff in time? it would make a slight difference, but we need about 40,000 extra nurses to help with current circumstances and caseloads. so any increase will be welcomed by us. however, we are concerned that

probably this is not going to happen, with the change in the education system. i am wondering what is the real plan in terms of, where will these 10,000 nurses come from? ok, let me bring alice back in. from your experience as a patient and the lack of care he received on the occasion you described earlier, what is the one thing you would say the politicians, to mental health professionals about what is needed ? to mental health professionals about what is needed? i understand they are strained and there is a lack of resources because there are so are strained and there is a lack of resources because there are so many different resources because there are so many different issues they need to focus on. but mental health patients and improving services should be at the top of the list. we're not talking about education, we are talking about education, we are talking about saving lives. would you agree with that? the nhs five-year forward view recognises a lot of the challenges we found on our

inspection programme and have a plan in place where all system partners must come together to address the concerns we found. doesn't mean it is going to happen. for a number of yea rs we have is going to happen. for a number of years we have been saying we will put mental health in this country on a par with physical health. a lot of people have yet to see it in practice consistently across the country? this is the first reports of where we have a baseline of what the specialist mental health service is like across the country. we have uncovered some great practice and some innovative work being done. we have found some outstanding, world —class have found some outstanding, world—class services, in east london, for example. it is important we don‘t lose sight of that, but you are right, there is too much variation and that is not good enough. thank you very much all of you and we will be hearing from some

of the people who work at the mental health trust that has been rated as outstanding just after 10am as this report outlines the compassionate and caring staff, but we know there is more to do and that is why we are undertaking one of the widespread mental have programmes in europe, with an inspection regime and £1 billion worth of more investment for mental health by 2020. thank you for your e—mails about the situation at grenfell. the kensington and chelsea borough council new appointments. this e—mail says, it is time to get real with the grenfell situation. no council could cope with such a disaster. central government should be in control. this could have been any council in the uk with tower blocks. they are nearly all built the same. there are no suitable properties for grenfell residents and that is why they were offered

elsewhere. this constant sniping at kensington council is making me angry. ruth says, we havejust switched ueberroth, victoria, you have become sensationalist, is it right to challenge anyone who says he speaks for the dead. another e—mail says, people need new homes, and all of the survivors are going through the spectrum of pain and anger and no assistance, with all their psychological scars, will help. thank you for those, please keep them coming. this innocuous—looking advert offering support to women going through the menopause is banned by facebook — but why? we‘ll be speaking to the group who placed the advert and hear facebook‘s reasons for taking it down — that‘s in about half an hour‘s time. vicky balch — who was rescued from the alton towers roller—coaster crash —

tells this programme that the trauma changed her life in an instant. she‘s helping a campaign to raise money for research into trauma, which is when you have any kind of serious physical injury, right the way through from a fall to a car crash or being stabbed or shot. trauma kills a6 people every day in the uk, according to the transform trauma campaign, making it one of the biggest causes of death and disability in the uk, but less than 1% of medical research funding is spent in this area. the campaign is being run by barts charity, which supports a number of hospitals in london, including royal london, which is a specialist trauma centre. we‘ll speak to vicky again in a moment. we first spoke to her in her first ever interview back in 2015, a few months after the accident, an accident which led to her having her leg amputated. the carriage in which she was strapped crashed into a stationary car on the roller coaster track.

she was sitting alongside her friend dan and described what happened. you might find some of the details upsetting, and if there are children around on school holidays you may not want them to listen. i remember it going into my knees and it hurt. the pain, it was indescribable, it hurt so much. as i am talking about it, i can still feel how it did feel, just as if it just crashed into my legs. it was horrible, so the first time it did impact, i was conscious. we did it a second time, and i cannot tell you how many times we impacted on it, because i fainted. it was dan who was screaming my name to try and wa ke was screaming my name to try and wake me up to see if i was ok. i never thought i would walk again.

did you look down at yourjeans? yes, they were ripped and there was just blood pouring out of this knee andi just blood pouring out of this knee and i could see it dripping the entire time. it was horrible. i could see tissue in front of me, i don‘t know whose it was, but it was horrible. i could see it ripped and i could see how far it went into my knee and it went far. it was scary. as well as vicky, we can talk to professor karim brohi, a consultant trauma surgeon at the royal london hospital and director of the centre of trauma sciences at barts and the london school of medicine. and we can also talk to ben clarke, who is a medic. he helped vicky off the roller—coaster and visited her everyday in hospital. the your recovery and rehab? getting there. give the audience a bit of insight into what has happened over

the last 18 months? it has been full on rehabilitation, a lot of appointments and it is getting through that at the moment, really. mentally? how do you feel?” through that at the moment, really. mentally? how do you feel? i am ok, i went through a rough patch recently, but i am getting better now. i remember from back then, you are saying, i am 0k, 0k. now. i remember from back then, you are saying, iam 0k, ok. that now. i remember from back then, you are saying, i am 0k, ok. that is what you do? i was ok, i thought i was ok and then things change and it gets to you in different ways. the more you do, the more you learn how it does affect my life. how does it affect your life now? everything, really. i know i can still do pretty much everything i used to, i have just got to do it in different ways. what is so radically different, can you give me an example? isjust everyday, i put my leg on, and i

have to take it off, and it is more annoying than anything because if i haven‘t got my crutches with me, it is taking my leg on and off and it gets a bit annoying. tell us why this campaign is important to you? 0bviously this campaign is important to you? obviously i have been through trauma myself and i know people who have been through trauma. so the amount of care i have received and other people, it could have gone com pletely people, it could have gone completely different and the amount of research funding goes towards trauma, considering it is the biggest killer and the biggest cause of disability, i think it is actually quite ridiculous. it is such a big thing, but nobody knows anything about it. what it's trauma, how would you describe it, professor? it is often misconstrued, as vicky has said. but essentially it is being injured and then the consequences of those injuries which encapsulates both physical and mental consequences for most

victims. this figure of less than 196 of research going into trauma is an astonishingly tiny amount, why is that? it is hard to fathom, but i think primarily the awareness isn't there that being hit by a car, being a cyclist who comes off your b i cycle , a cyclist who comes off your bicycle, being a kid who is run over in the street, being stabbed and shot, the same things in terms of your body. only considered in that round, if you like, does it become such a big killer and a big problem and many people don't equate that. if it is not the public thinking that, it is not the politicians thinking that? what do you want the money specifically for? essentially, it is to make people survive, make more people survive their injuries and make them survive better. to save their legs, when they can be saved. save more legs for people to

make them better in terms of the problems they face, to understand the problems they face in terms of their mental problems afterwards and physical rehabilitation. and to generally primed the whole of the awareness campaign, so this isn't just a short—term thing but something that will proceed into the future. ben, good morning. thank you for coming on the programme. your role in vicky‘s recovery was phenomenal, what do you recall about that day when you helped her of the roller coasters ? that day when you helped her of the roller coasters? it is a very unique job. i have never seen anything like it, andl job. i have never seen anything like it, and i doubt i will see anything like it again. but it is myjob, my job is to problem solve, deal with patients, deal with situations as quickly as i can in order to help these patients. it isjust myjob, these patients. it isjust myjob, the job of everybody who was there.

i understand. tell us what yourjob involved on that day? when i arrived, it was very, very clear we needed to get up to the patients. obviously, high above the ground, get them away as quickly as we could. but the problem being, access was high up, very, very confined space and a structure we have never dealt with before, no one has had to put people out of a roller—coaster. so technically very challenging, using all the equipment the fire service had, using all the people we had, all the teams we have. so very, very technically difficult job. took a lot of time, but we pulled together, we improvised, we managed together, we improvised, we managed to get these people out and keep them all alive. vicky, describe how important ben has been to you? he has been amazing. evenjust important ben has been to you? he has been amazing. even just being important ben has been to you? he has been amazing. evenjust being on the rider and he shouldn‘t have been without the safety harnesses. he was

told, amongst others, they shouldn‘t have got up there, but they did to save our lives and do the best they could. i remember having him in front of me shouting instructions down and telling people underneath what he was doing. it was having that support and knowing he is still supporting me two years on means an awful lot. he doesn‘t have to do that, but he still does.” awful lot. he doesn‘t have to do that, but he still does. i am not sure people realise, ben, nhs professionals go beyond theirjob in the kind of friendships and the support you have given to vicky since. why have you done that? throughout the whole nhs, staff always go above and beyond. you know, the nhs almost runs on the goodwill of its staff and all over the country, there are people like me who do follow patients and keep in touch with families and support people. it is quite common for people. it is quite common for people to look out for people this far after people to look out for people this farafteran people to look out for people this far after an incident. the other

thing you have been talking about is education and research. a doctor told me while i was a trainee, if you don't go and see all of your patients afterwards, six hours after an operation, 12 hours, a month, a week after, you will learn if you are doing the right things. by keeping in contact with vicky and numerous other patients, i am learning what i can do differently, what i can do better next time. you know, vicky has come up to me in the past and said, do you remember i was doing this, why did that happen? i could say to her, this is what we we re could say to her, this is what we were doing and maybe next time i should have explained to you, and thatis should have explained to you, and that is understood. they get the opportunity to ask questions and thenl opportunity to ask questions and then i will think about it and do it differently next time. thank you very much to all of you. very nice to see you again. good luck with the campaign. cut back your tomb at work or pay

more, that is what faces parents this summer. are you worrieded about your situation through the school holidays? we will talk about it later. now the weather. it is an improving dr foi many, we have heavy bursts of rain, through parts of northern and eastern scotland. a drown pour to come, and that remain —— remain in the far north of scotland. suppy spells elsewhere but a temperatures down on cent day, into tonight, we will see the rain linger in northern scotland, there will be some showers across wales, the south—west, but then this lurking behind me, something more sinister as we head into friday. not a desperately chilly start. cool through the countryside in scotland,

but as we go through friday, the wetter weather across the west will be affecting northern ireland, wales and south—west england, bursts of heavy rain, strong to gale force wends. away from that across the rest of england and scotland, only one or two isolated showers. temperatures maybe a bit higher than they are today. a quick peak into they are today. a quick peak into the weekend and we will see that low pressure system. on saturday it looks cloudy with longer spells of rain but sunshine and showers to the south of that, some of the showers on the heavy side. enjoy your day. hello, it‘s thursday, it‘s 10 o‘clock, i‘m victoria derbyshire. calls to resign for the newly elected leader of kensington and chelsea council at her first cabinet meeting. survivors of the grenfell tower tragedy heckled and booed elizabeth campbell as she was trying to address the chamber. her deputy tells this programme a change in approach is needed for social housing. we believe that working together,

and changing, recognising that change is the way to deal with this. that for me is the pest memorial for these poor people, sorry, i glies these poor people, sorry, i glies the word poor, best memorialfor the victims. do you feel like you can speakfor the victims. do you feel like you can speak for the dead? you know, how... iam simply speak for the dead? you know, how... i am simply asking because you said you think the best memorial for the people who died would be to change the way we approach social housing etc? that is a personal view, for me, that is what has given me the motivation to step up and take this role on. motivation to step up and take this role on. how lifestyle changes could ward off dementia — new research says one in three cases could be prevented. we‘ll speak to a scientist behind the report. and an auction of several of madonna‘s personal items has been halted after the pop star said her privacy was violated. the objects include the singer‘s

underwear, chequebook and this break—up letter from the late rapper tupac good morning. here‘s annita in the bbc newsroom with a summary of todays news. thank you. good morning. the new leader of kensington an chelsea council has been heckled by furious residents of grenfell tower at the first full meeting sips the fire. elizabeth campbell was told to resign as she admitted that the council needed to change fundamentally if it was to regain the trust of the community. . no ifs, no but, no excuses. go. i am deeply sorry for the grief and trauma you are suffering. i am

deeply sorry... that we did not do more to help you when you needed it the most. one in three cases of dementia could be prevented if more people looked after the health of their brain better throughout their lives, according to new research. an international study published in the lancet lists key risk factors — including lack of education, the number of reported sexual offences on trains in the uk has more than doubled in the last five years. figures obtained by bbc radio 5live found almost 1,500 offences were reported to police in the year up to march this year. that compares with 650 reports five years ago. the rise is thought to be down to more people reporting offences. two years ago the british transport police launched an awareness campaign to encourage more people to come forward if they‘d been sexually abused on public transport. crimes reported to police in england

and wales have increased by 10% over the last 12 months. reported violence was the biggest increase — up by 18% — followed by robbery on 16% and sex offences on 1a%. car crime and burglary were also up. concerns have been raised about the number of adult mental health patients locked in rehabilitation wards in england. the care quality commission has said it‘s surprising that there are around 3,500 beds in locked wards. nhs england said big steps had been made in improving mental health care with higher funding, but the health regulator said it believed a "significant number" of patients had the capacity to live with fewer restrictions. a usjudge has halted an auction of personal items from the singer madonna after she said they were stolen and violated her privacy. the items — including underwear, a chequebook, hairbrush and photos — had been among the scheduled lots. one of the most anticipated items was a break—up letter from the late rapper tupac shakur,

written to madonna a year before his death. a full hearing has been set for september. that‘s a summary of the latest bbc news — more at 10.30. i wanted to tank you for raising this subject, and not letting anyone get away with giving you flannel answer, i have depression and anxiety and after ten years i have finally found the correct medication and a brilliant gp to help. this subject needs hammering on the telly, never let go until things changed. thank you for your support. more messages on mental health experiences. i will read them in the next hour. now the sport. the rain has moved away, but it‘s still a pretty tricky first day at the 1a6th open at royal birkdale. two englishmen are currently leading. so let‘s go to karthi gnanasegaram who‘s at the course for us. how are they getting on? yes, two

englishman the top of the leader board. it is still windy as you can tell from my hair, but it is not as wet as it was first thing this morning and it was a previous open champion from birkdale who has the honour of starting things off here at the 1a6th open championship, but because of the conditionings at the time, didn‘t go particularly well for him on that first hole. he had a triple bogey eight on the first hole you could tell how difficult it was going to be, rain and wind at that point. things did improve though, and ian poulter was one of those, the englishman who has had a lot of injury and out of form problems this year, but coming back in to form and he has two birdies to start in the second and fourth holes but then he ended up in a bunker on the seventh hole. he is still at the top of the leaderboard, and he is a long side an english amateur by the name of alfie plant. he is 25 and qualified

asa alfie plant. he is 25 and qualified as a european amateur champion. he is having a great first hole. he birdied that which putted him at the top the leaderboard. things changing as the conditions go through the day, they will brighten up and get less windy. those later will have fun with that. in a few minutes we have tommy fleetwood, playing here at birkdale, a club where he used to wander on and try and hit a few balls when he was a youngster, just sneaking on to the course, but we can heara bit sneaking on to the course, but we can hear a bit of this hole. alfie plant on the green, i wonder if that is him doing well. let us look at the leaderboard which has the names like darren clark on there, a champion of the open from 2011, also padraig harrington, 2007 and 2008 he won the open, back—to—back and in 2008 it was at berk day. that is the situation at the moment. moment.

tommy fleetwood teeing off in the next couple of minutes. we will keep you updated. you can follow that on the radio. the coverage has just begin. mark sampson claims his england team can get better even after their biggest win at a major tournament. their 6—0 win over scotland in their opening match of the women‘s european championship also included the first hattrick on this stage by an england player. arsenal strikerjodie taylor got it, sealed when she scored england‘s fourth shortly after half time. also goals from ellen white, jordan nobbs. and with the last touch of the match from the new barcelona striker toni duggan. scotland take on portugal next, whilst england play spain on sunday. a lot of people are aware we have an opportunity to win this championship with quality we have got. we will do what we do, manage it in house, make sure we get the right talk. these

players are confident players, i am proud of when i watched them walk on the feed, they felt like they deserved to be here, they want to be here, this is the stage for them. the pressure is great. the more pressure the better we perform. that is all the sport for now. reported and recorded sexual offences on trains have more than doubled over the past five years. figures obtained by bbc 5live investigates from the british transport police showed a total of 1,aa8 offences were recorded across england, scotland and wales in the year up to this march. that‘s on trains and the london underground. five years ago, there were 650. the rise is thought to be down to more people reporting offences, but if you spend a lot of time on trains or the tube — then you might be surprised at how low they sound. anecdotally, people say it happens all the time. so are people still reluctant to come forward? let‘s talk now tojessica brady,

who was sexually assaulted on the tube in london. her attacker was eventually given a prison sentence. she has waived her right to anonymity to talk to us today. rachel krys is from the charity end violence. thank you for coming on the programme. jessica, good morning. good morning. tell our audience what happened to you on the tube in march 2015. 0k, happened to you on the tube in march 2015. ok, i was happened to you on the tube in march 2015. ok, iwas travelling happened to you on the tube in march 2015. ok, i was travelling back quite late on the evening, and i sat across from a gentleman who got on at bat ham tube station, he came up behind me and put his hand on my bottom. i thought it was an accident at first, then got off the train, and he pursued me through the tunnel to the escalator and was saying things like you have a beautiful face, i like it and put his hand on my bottom. at that point i needed to get out the station, so i ran up the escalator, to which i saw he was right behind me, following me, and

then, wedged myself into the queue inside and he put his hand on my bottom. wedged himself behind me. was chatting up me saying thing i don‘t really remember until we departed ways at the exit of the tube station. what did you think about what he was doing? well, to be honest i wasn't sure what has happened. i didn‘t know whether it was like an accident, whether i had sort of dreamed the whole thing, it was a strange experience because i had never experienced anything like that before, but obviously i was pretty terrified because i thought this is so out of my comfort zone. i haven‘t really been in london that long, and then i was like no, i‘ve made the wrong decision, i need to go back home, but that was the instant reaction, know knowing what happened. when you had time to reflect? well, it was only after i went home and spoke to my mum, because it was late at night. half

12 in the morning by that point, i said exactly what had happened and she said you need to phone the police, that is sexual assault. i was like, all right. 0k. police, that is sexual assault. i was like, all right. ok. i phoned my mum, sorry phoned british transport police, and they were really really quick to sort of get the ball rolling and get this guy caught. so yes. he was indeed caught. we will come back to the conviction in a moment. i want to bring in rachel. this is a rise over five year, some people say the figures are still too low what is your view? it is a rise but have seen a lot of campaigns by british transport police and tfl in london to try and encourage reporting, and we know that when women do report and the police deal with it well, you can see an increase in conviction, but it is the tip of the iceberg, we have heard all day today, women talking about their experiences and you know, you and i know if you travel round in london or anywhere in the uk, there are predatory men, doing

this, and we have to, there has to be more than just encouraging women to report, we have to as a society decide that this is not a way we wa nt to decide that this is not a way we want to treat women when they going to work or out with their friend, we should be free to move about as enough as anyone else, this is stopping us. i have a number of m essa g es stopping us. i have a number of messages from people who it has happened to. this is going to go into detail so i am letting you know you may not want children to listen to this. this is from lynn who says a young woman in my team at work travels to work by bus, a young man travelled on the same bus for part of the kurn egyptian started to make conversation, my colleague felt uncomfort. finally he sat next to her and masturbated inside his trousers, we reported this to the local police station, we were told it was not an offence. i would like to know whether this information was correct because i was as i mazed by what we were told. —— amazed. correct because i was as i mazed by what we were told. —— amazedm correct because i was as i mazed by

what we were told. -- amazed. it was it was a disturbing e pence and we wa nt it was a disturbing e pence and we want to see the police treating these reports seriously. that means these reports seriously. that means the police officers need to be trained in what sexual assault and harassment is and it means that when women go forward they need to be treated well, they need to be given more help, they also need to be given more support, they might need counselling after that, what we do know is people don't intervene, we spoke to some women last year, we did a piece of research, only 11% said any bystander intervene when they were being sexually harassed. that could be because it is sometimes it is done discreetly on a packed train and asjessica stated, you are not really sure what you is going on. that is the problem. we with are told this has to be expected and in a way you should suck it up as a woman. no-one says that, not any more. this is the message women and girls still hear? who says that? who says that?

i think society says it. when perpetrators get away with this again and again, nobody intervenes, it is saying the perpetrators that it is saying the perpetrators that it is saying the perpetrators that it is ok and they keep getting away with it. transport for london did use their cctv to look out for harassment. some predatory men were using the transport system to hunt women and they would get on and off trains until they found a woman they wanted to assault. when you train operatives to spot back, they can intervene more quickly and send staff around. the other concern is where you are seeing fewer staff on platforms and in stations. it sends the message that women are on their own. jessica, what was your perpetrator‘s punishment?

own. jessica, what was your perpetrator's punishment? he got six months. he was charged on three separate occasions he assaulted me. it was six months in total. he got seven it was six months in total. he got seve n yea rs it was six months in total. he got seven yea rs on it was six months in total. he got seven years on the sex offenders register and he has to carry a registered oyster card with him at all times. six months in jail? registered oyster card with him at all times. six months injail? yes. how did you feel about that? all times. six months injail? yes. how did you feel about that7m all times. six months injail? yes. how did you feel about that? it was the best i could have hoped for, he got what he deserved and it set a precedent. well worth contacting british transport police. thank you both for speaking to others and jessica for waving your anonymity to speak to others. still to come, we will be looking at ways you can prevent getting dementia. it is not stuff like doing crosswords from an early age.

this programme has learned that facebook has banned an advert from the group menopause support for a workshop to help women who are going through the menopause. the site blocked this paid—for ad for the workshop offering advice on how to deal with symptoms of the menopause, including loss of libido, flagging it as going against its advertising rules on adult, sexually suggestive or explicit content. when the group questioned the ban, facebook said. "we don‘t allow adverts that promote libido—enhancing products or services". we can speak to diane danzebrink from menopause support who placed the facebook advert and says she‘s been left completely baffled. and luc delany used to work for facebook and google who can tell us a bit about what the thinking behind the ban might have been. it was a paid for facebook

advertisements, they review it before it goes live. tell us a bit more about it? it was an advert i put up on the menopause support page and facebook prompted me to boost it three orfour times. and facebook prompted me to boost it three or four times. on and facebook prompted me to boost it three orfour times. on sunday, i thought i would. i think they do that to make money. absolutely, essentially it is a workshop for women and men, if they want to come into it as well, talking about menopause, the symptoms, how individual symptoms can be, what the choices are for dealing with those symptoms, if you want to do anything about it. about lifestyle, well—being except. about it. about lifestyle, well-being except. it included the phrase loss of libido. and that was what they reviewed. they said you cannot do this because? they gave me

the opportunity to appeal, so i appealed it. that was on sunday evening. then on wednesday lunchtime i got evening. then on wednesday lunchtime igota evening. then on wednesday lunchtime i got a reply to say not going ahead because it has the word libido in it. just because it had the word libido in it? yes. even though you weren‘t promoting a libido enhancing product, which is against their guidelines? know, and luke might be able to tell us, but it looked to me as though somebody had gone into the original ad and read it because it was from a person. it was from a man called christopher. a human being! what is going on here? there are human beings at facebook. the regulation of advertising, particularly around medical products is sensitive. there is a practice around self—regulation around advertising that applies to all

media, notjust online but television and print. there are set government regulation around medical products, medical devices and medical services. if you want to promote anything that is a licensed medical product or service, you have to apply to facebook. but that isn't what we are talking about here. no, it isa what we are talking about here. no, it is a workshop. but it is on the spectrum and they have gone with caution. this is clearly a well—intentioned, positive promotion, there are as many quacks and we have all had a history of e—mails offering us libido enhancing products and so they simply come down on the side of caution. maybe overcautious in this instance, but thatis overcautious in this instance, but that is the thinking behind it. we tried to contact facebook and asked foran tried to contact facebook and asked for an interview, but we haven‘t heard back. if diane at a loss of

sex life, would it still had been a red flag? it depends, maybe case by case, but typically anything to do with sexual issues, medical issues, they will err on the side of caution. you can have your page, you can say what you like. but when it comes to paid content, regulation kicks in. you'd have to ask, would this ad also be allowed on broadcast media and print media because the same standards apply. do you accept that, diane? i accept luke's explanation, and i know what you‘re saying about advertising and pages, but if i go on to facebook and they put on libido enhancing, i get up all sorts of pages, posts and ads. do you get ads? are, pages and pose.

but pages promoting products. the other thing about the advertising is, facebook tell us the advertising is, facebook tell us the advertising is very specific, so you choose your criteria and the thing that it has brought up for me, exactly what connotation are facebook putting on the word libido? because i think it isa the word libido? because i think it is a wider question. we can guess. they don‘t want to go there. exactly, it is a word in the english language, it is a medical term, essentially. so that is a wider question. are we saying that we cannot talk about that within advertising at all, because this is not a product. it is about trying to... the thing is, victoria, i speak to women all the time and you will have spoken to them on this

programme where loss of libido in menopause is really, really emotionalfor women. we‘re notjust talking about women in their a0s and 50s. talking about women in their a0s and 505. if talking about women in their a0s and 50s. if you suffer from poi, talking about women in their a0s and 50s. if you sufferfrom poi, it can affect to... just explain poi? premature ovarian insufficiency, which can affect women in their lives. you‘re talking about women in their teens, 20s and 30s and there is an emotional impact on the woman and her partner. what started off as me being, you are not going to let me being, you are not going to let me put my menopause add up, has opened a wider issue. understood, thank you for telling us about it. this e—mail is about being sexually assaulted on public transport, a report out today investigates,

having done various freedom of information requests, which shows the number of sexual assaults reported and recorded in the last five years has risen. this from martin who says, our daughter was sexually assaulted on a train to london. she found her mum, who then phoned the transport police and provided a description of the perpetrator before the train arrived. the police claimed they didn‘t see him at the station but would look at the cctv footage. she never heard from the police again. why would women report, given the circumstances. martin, you may have had the successful outcome for jessica brady, who was on earlier. she reported it and they found the perpetrator and he was convicted. six months jail sentence and has to carry... will be on the sex offenders register for seven years. so today we‘ve been given a clear picture of the state of mental health services across england. as we discussed earlier — the care quality commission says

there are several areas of concern and that a0% of services need to be improved in relation to patient safety. but the report says there were also many examples of excellent care, and that‘s what we‘re going to talk about now. of the 5a nhs trusts and more than 200 independent specialist services that were looked a, 9% of them were rated outstanding. we‘re joined by three of them right now. ruth fitzjohn is the chairwoman of the together trust — which provides mental health services in gloucestershire — their areas of excellence were crisis services and adult ward provision maria slater is the general manager of child and adolescent mental health services at manchester university hospitals — they were rated outstanding for specialist children and young people‘s mental health services, and finally in plymouth we have professor steve waite — chief executive of livewell south west. they were rated outstanding for inpatient adult care and for people with learning

disabilities or autism. welcome to all of you. thank you for coming on the programme. steve, tell us about good practice in your area? it isa us about good practice in your area? it is a privilege to work with some excellent colleagues, looking at how we staff the unit, how we listen to people using our surfaces and how we impart our staff to take forward an individual stay as good and supportive as possible. tell us in a bit more detail, let‘s be specific about what you are doing that is so brilliant. we have spent £3 million upgrading our inpatient unit. the community and disability services, we spent a lot of time to people using their services to put in place, adequate staffing, making sure we have support for continuing professional development and also how we actively recruit people with

the right values and the right support to deliver those services. ruth, what are you doing that is outstanding? all good services in the nhs start with the right culture and the right values. i would think you could go to any of our colleagues and they would be able to describe to you the trust values which, together form the culture. as the previous chapter was saying, we listen to people all the time, we pay great attention to our experts by experience, whether they are service users, carers of people in the community. we invest in professional development in a significant way. we try to be curious as trusts if someone is doing grace a mouse, we will have that and incorporate it into our services. we are involved in the south of england, the mental health safety collaborative. we try and

believe our services are set in the context of our communities. there is not a lot of point bringing in people at the right time, working with them in the community services or inpatients and services and then send them into a queue that rejects them. we invest a huge amount of time and effort in gloucestershire and herefordshire, working with businesses so they receive people backin businesses so they receive people back ina businesses so they receive people back in a helpful way when they have been ill. trying to change the mindset of people in our communities because it really does take a village to raise a child and it does ta ke village to raise a child and it does take a village to receive someone back and help them recover. let me bring in maria slater, specifically, what is it you do in manchester that has been rated outstanding? what is it you do in manchester that has been rated outstanding7m particular, our services being responsive was outstanding rating

because we have worked hard to integrate with children's services, reaching out to those vulnerable groups, and youth justice. reaching out to those vulnerable groups, and youthjustice. we know about mental illness and i cannot access traditional services. we are out there reaching in communities we know it is a challenge to access mental health for that population. what are they doing? how does that mean teenager will access mental health services? they will by a long side say the jus youth justice worker, so with their allocated worker, so with their allocated worker and the mac—17 nurse will be with them, outreaching, if the youth justice worker is worried about them they can headache sure they would get an assessment to access the specialist service previously they wouldn't want to have engaged with. it isa wouldn't want to have engaged with. it is a more friendly face of camhs.

thank you very much. congratulations. three examples of trust and mental health services that have been rated outstand being the care quality commission. with the news here‘s annita in the bbc newsroom. the new leader of kensington and chelsea council has been heckled by furious residents of g re nfell tower, at the authority‘s first full meeting since the fire. elizabeth campbell was told to resign, as she admitted that the council needed to change fundamentally, if it was to regain the trust of the community. the best #3ae78 wall would not only bea the best #3ae78 wall would not only be a national change, because clearly we now see that there is 180 of these buildings that have this cladding on, they went through the same process, so there is something

fundamentally wrong, and that should bea fundamentally wrong, and that should be a big focus of change, that will come out of the inquiry, and then as far as kensington and chelsea is concerned it will be a change in terms of the way we deliver social housing. we have made mistake, i am not going to say we haven‘t. the important thing is to change. one in three cases of dementia could be prevented if more people looked after the health of their brain better throughout their lives, according to new research. an international study published in the lancet lists key risk factors — including lack of education, hearing loss, smoking and social isolation. crimes reported to police in england and wales have increased by 10% over the last 12 months. reported violence was the biggest increase up by 18%, followed by robbery on 16 % and sex offences on 1a%. car crime and burglary were also up. the number of reported sexual offences on trains in the uk has more than doubled in the last five years. figures obtained by bbc radio 5live found almost 1,500 offences were reported to police in the year

up to march this year. that compares with 650 reports five years ago. the rise is thought to be down to more people reporting offences. two years ago the british transport police launched an awareness campaign to encourage more people to come forward if they‘d been sexually abused on public transport. a usjudge has halted an auction of personal items from the singer madonna after she said they were stolen and violated her privacy. the items — including underwear, a chequebook, hairbrush and photos — had been among the scheduled lots. one of the most anticipated items was a break—up letter from the late rapper tupac shakur, written to madonna a year before his death. a full hearing has been set for september. that‘s a summary of the latest news, join me for bbc newsroom live at 11:00. here‘s some sport now. english golfers have responded on

day one. so far ian poulter is doing ever so well. he has another birdie, he is down to two—under par and justin rose and alfie plant as well, one of those who are—under par. in fa ct one of those who are—under par. in fact three of the eight golfers are english—under par are english so far on day one of the open. mark sampson claims his england team can get better even after their biggest win at a major tournament. their 6—0 win over scotland in their opening match of the women‘s european championship also included the first hattrick on this stage by an england player. arsenal striker jodie taylor got it... chelsea have agreed a fee of around 60 million pounds with real madrid for alvaro morata. the spain international is on his way to london for a medical. that‘s all the sport from me for now. more just after half past. let us look at that research into dementia. where one in three cases could be superintendented if more of

us looked after her brain health throughout our live, that is according to a report out today supported by the alzheimer‘s society. this report lists nine key risk factors including lack of education, hearing loss, smoking, that would be an oven one and physical inaccusety. the report combines the work of 2a international experts and it says lifestyle factors play a major role in increasing or reducing risk. here are the nine potentially modifiable factors, we can all do something about it that contribute to the risk of dementia. with me now is dr claudia cooper, reader in old age psychiatry at the faculty of brain sciences at university college london — who was one of the authors on this report. and we can also speak to lorraine brown. she was diagnosed with early onset dementia at 61. tivity. the report combines since her diagnosis she has been working with the alzheimer‘s society raising awareness.

thank you for coming on the programme. i will start with you claudia, if i may. because some of the things that film are obvious, smoking, obesity, others less so. getting hearing problems sorted and finish your secondary school education which we have to do by law any way. how have you reached the nine? we looked at the best evidence available and did a new synthesis of the evidence. we were interested in the evidence. we were interested in the hearing loss, that is one of the new findings to come out of that. it is going to be interesting to go on, and look at how we might be able to reduce the risk of dementia through for example hearing aids and measures to support people who experience hearing loss. the education, comes out of the studies that have been done thus far, and most of the studies have looked at secondary education but it is probably part of something broader

around how good for our brains it is, when we are able to engage in mentally and socially stimulating activity. doing things that interest us, and looking after our physical and mental health, help us to grow resilient brains basically, which are more able to withstand, or to delay the impact of dementia pathology when it happens. what is the link then between hearing problems, loss and potentially the increase risk to dementia? well, we don‘t know for certain, but we certainly have. so ideas about that. certainly when you have even mild hearing loss, in mid and later life, it probably makes it more channelling for you to engage in all the socially stimulating and other activities that you have enjoyed up to that point, so people tell us about perhaps avoiding social occasions where there are lots of

people. it might have a direct effect on your likelihood of getting dementia, and it might put you at risk of some of the other things such as depression and social isolation, some of the risk factors will be linked. more raining hello. thank you for talking to us. tell our audience how it was that you we re our audience how it was that you were diagnosed. i was diagnosed. i my test consisted of mri brain scan, cognitive testing and lumbar punctures. what, how did you react when you received that diagnosis. the conclusion came through years later —— three years later by a neurologist in medway hospital. when i was, when i shown my brain scans, another testing they have done, it

was very another testing they have done, it was very very devastating to take n and in fact, i went on to have a second opinion. and how do you, tell us how you manage to live with this now? before i go on about that, it's, i've just heard a theory and with the words likely and maybe. but dementia is a disease of the brain, and no—one xeepts. if my peer support group, we have school teacher, lawyers, really affluent people, so i do not believe actually it has anything to do with your education, or social skills, it can happen to anybody, whatever age you are. claudia cooper? yes it can happen to anybody. absolutely right.

and it happens to lots of us are going to get dementia as get older, what we are saying is for any individual risk and some people have a high individual risk, there are things we can do to increase our decrease that risk, you can do everything right and still get dementia and you do everything wrong a not get it. it is not absolute. we are looking at what makes thing more likely, if you have hearing loss you are twice as likely, you are still more likely not to get it than get it. it increasing the risk. do some of these risk factors make sense to you lorraine, like obesity. yes vascular dementia, the unhealthy life style, vascular dementia, the unhealthy lifestyle, you are overeating, smoking, drinking. it leads to heart

attacks and strokes, i agree with that one, but there are over 200 types of dementias and it affects people, affects people in all sorts of way, and no people are alike. i have alzheimer's, early on set alzheimer's, but then, even then, you put me next to another woman, same age, with the condition, we are totally different. yes. different kind of difficulties we experience. what do you do to keep physically and mentally active, lorraine?” must say, without alzheimer's society, providing different group, lama society, providing different group, i am a chair to dementia action alliance all these groups that the

alzheimer's society provide, i wouldn't be the person i am today. that is very stimulating and i am still able to use the skills, before the diagnosis of dementia. so for those who, for those who really worry about getting dementia, what would you say to them? if you are concerned in any way, you need to go and see yourgp. concerned in any way, you need to go and see your gp. thenjust explain your difficulties. in my case it was totally different. it was my work colleagues and managers noticed i wasn't performing in my usual self at my workplace, and they, my manager sent me to kmpt occupational health consultant, and she then referred me to queen's square in

london because she believed there was something other than stress that iwas, i believed i was experiencing. thank you very much lorraine. we appreciate it. thank you. lorraine brown and claudia cooper. thank you for your time. still to come. an auction of several of madonna‘s personal items has been halted after the pop star said her privacy was violated. the objects include the singer‘s underwear, chequebook and this break—up letter from the late rapper tu pac. two reports out today suggest that parents are facing the choice of rising child care costs or reducing their work in order to look after their children during the summer holidays. earlier this week we talked about how some parents are struggling to feed children in the school holidays, and according to work by the family and childcare trust and the new economics foundation, care is another issue making life hard for parents. there are now calls for the governments in england, wales and scotland to do more to help parents. so how much does holiday

childcare cost us on average? let‘s talk to ellen broome from the family and childcare trust, and duncan mccann, who is the father of three boys, who is having to juggle of three boys, who is having to juggle things around. me and my partner have chosen to go part—time since children were born so we can be more active in their upbringing, but we are all so lucky to have both sets of grandparents close by. what we have in the summer is a complex patchwork of parents, grandparents, friends and also taking advantage of some of these paying childcare

provision as well. how much do you have to fork out for childcare? we try to keep it out to a minium. we send them to a few camps and activities, but these are generally with people we know where we help out in some way, getting reduced rates so we keep it low. i wouldn‘t spend as much as the £122 average, i would be a bit under that, but i consider myself lucky we don‘t have to rely on it. if me and by partner did work full time, being in hackney in london, we would be spending over that to get both of our kids looked after for the week. ellen, it is expensive, we are asking strangers to look after our most precious things? we should never do childcare on the cheap, we want our children to be looked after by well—educated professionals in a safe environment.

however, we need to have parents staying in work and these high childcare costs and a drop in available places means parents are facing a tricky summer and some might have to stay in work or reduce their hours, which affects their family income. but it is only for a short period of time? , but it is across the year, the childcare costs, and the six weeks of holidays will throw of the most carefully managed family budgets. the government can do a lot of childcare support available through universal credit or tax credits cannot be used to pay for holiday childcare, because registration requirements are different. we are calling on the government to look at that again. so parents can use the support already available for them in the school summer holidays. this e-mail from jane. people have had a family, they

are their responsibility. they know schools have holidays, it is not something that just happens. schools have holidays, it is not something thatjust happens. then in big capitals, it is not up to the government to pay for childcare. what do you say to that? childcare is an important infrastructure as roads and rail. we want parents to bea roads and rail. we want parents to be a reliable workforce, children to access opportunities so their social mobility is boosted across their lifetime. childcare is crucial. mobility is boosted across their lifetime. childcare is crucialm is crucial. absolutely, the government has recognised how crucial it is to us as a society and the economy. they have invested lots over the last few years in childcare for younger children, however, children of school age need more priority and we need more action in terms of what we can support parents

with four school—age children. terms of what we can support parents with four school-age children. where are you from originally? sweden. they have more childcare available at more affordable prices, so it is less of a struggle. but you pay higher taxes? childcare is being recognised as part of a modern infrastructure with parents needing to go to work to pay for mortgages and rent and make ends meet, we need to make sure the government is supporting those parents so they have choices in how they look after their families. duncan, would you pay higher taxes to have more affordable childcare? pay higher taxes to have more affordable childcare ?” pay higher taxes to have more affordable childcare? i would be amenable to that. there are other ways of achieving that because when we looked at what nurseries to send our children to in hackney, it was important to be actively engaged in those nurseries. the positive side

of that, is not only that we become more actively engaged in our children‘s development, but it makes good quality more affordable. so you are winning by being more involved in your children‘s nursery education. thank you both for coming on the programme, have a lovely summer. we asked the department for education for a guest, they declined. the department for education says its doing more than ever before to support families with childcare, including investing a record £6 billion in childcare by the end of this parliament. the welsh government said it will provide 30 hours for a8 weeks of the year. and the scottish government told us that its almost doubling free early learning and childcare hours by 2020. we‘ll be looking at the cost of childcare across the bbc today. find out more at bbc.co.uk/business or follow the conversation on social media using the hashtag #childcare. ajudge in the us has halted an auction set to feature

personal items of madonna, after she said they violated her privacy. the pop star said the items, which included her underwear and a break up letter from the late rapper tupac, had been stolen by a former friend. our entertainment reporter chi chi izundu is here. the latter, which was leaked from wherever, we don‘t know, several weeks ago tell us about that? madonna confirmed she did date, for a short while, tupac. she never said for how long, but this is the break—up letter, we think. this relationship happened at the height of both their fame. madonna was successful, tu pac of both their fame. madonna was successful, tupac was of both their fame. madonna was successful, tu pac was successful of both their fame. madonna was successful, tupac was successful but he wrote this letter from prison. he

sta rts he wrote this letter from prison. he starts by apology on to her by saying, first and foremost i must apologise, because like you said, i haven‘t been the kind of friend i know i am capable of being. when that came out, to me it felt obvious, that was a personal thing. there was no way she would have released that. definitely not. there we re released that. definitely not. there were other personal items, hairbrush. her lawyer said, were other personal items, hairbrush. her lawyersaid, head dna could be extracted from a piece of my hairand it could be extracted from a piece of my hair and it is outrageous and grossly offensive my dna could be auctioned for sale to the general public. there are letters, pictures, a cheque—book involved. but the latter is the most interesting thing because tupac does say, for you to because tupac does say, for you to be seen as daily—macro with a black man, wouldn‘t it jeopardise be seen as daily—macro with a black man, wouldn‘t itjeopardise your career where? career it man, wouldn‘t itjeopardise your career it would make it seem more exciting. he‘s on suggesting that

race played a part in why they split up. celebrity auctions happen quite a lot. they happen all the time but madonna is alleging the person who took those items was helping her move things from her home. now it‘s going to court and the judge has decided this will go to trial in september. what kind of other things are there that are out there? anything. i mean of madonna's. the latter was the one gathering most interest which was expected to fetch a few thousand pounds. there are photos, even some of madonna‘s underwear. the hairbrush, a cheque—book and lots of personal items she felt she trusted someone to help her move and they took them and they have appeared on an auction site. madonna is not the only

celebrity annoyed about that letter either? no, jaded pinkett smith, married to will smith has voiced her annoyance about tu pac married to will smith has voiced her annoyance about tupac because she was a childhood friend with him and a new film called all eyes on me a biopic leading up to tupac‘s death at the age of 25 in a drive—by shooting has come out. she says the way their relationship is featured in that film is untrue. she is more heard because the people behind the film, she knows and she felt they could have come to her and asked her properly what happened between them. thank you very much, we will see what happens at that hearing in september. thank you very much. we have been asking this morning for your experiences about being sexually assaulted on public transport because there has been a rise on the number of assaults on trains and the london underground. five live got figures from the

british transport police. i am going to read any mailfrom british transport police. i am going to read any mail from judith who goes into detail. just to let you know, if there is children around, you may not want them to hear this. judith says... i recently gave evidence against a guy who was playing with himself whilst on the tube. he then followed me off the train. ijumped tube. he then followed me off the train. i jumped back tube. he then followed me off the train. ijumped back on and i reported him at the next station. british transport police were fabulous from start to finish. they found two other women who had reported him for two other similar incidents. he pleaded not guilty, but he was convicted. women should never accept this behaviour. reporting the crime stopped me from feeling like his victim. ifelt absolutely supported by british transport police throughout the entire process and ifeel transport police throughout the entire process and i feel proud to have stood up for myself and other women. and that is in real contrast to the e—mail from martinelli who said, his daughter was sexually

assaulted and they reported it to the police and effectively nothing happened. but if you do reported and please take it forward, it can help you take ownership of a pretty grotesque experience. i‘ve messages here on dementia. hazel says, my husband has dementia, aged at 65. he had a healthy lifestyle, you‘d properly, didn‘t smoke and only drank socially. he worked in the finance industry. his brain was a lwa ys finance industry. his brain was always kept active, he read a lot and no dementia in the family, yet he has dementia. as a researcher behind the report said, you can do the most unhealthy things and not get dementia, and you can do everything right, and not get dementia. let me bring you this breaking news, the home office reveals the number of police officers has fallen to its lowest level in this country since 1985. the home office hasjust

level in this country since 1985. the home office has just revealed the number of police officers has fallen to its lowest level since 1985. more on that no doubt our newsroom live, which is coming up next. a lovely day. after the storms of the last few days things are quieter. most of it will clear away over the next few hours. it might take until early afternoon before clearing eastern pa rt afternoon before clearing eastern part of england and might take this evening until it moves from the far

north—east. but it is try and brighter during this afternoon but noticeably fresher. temperatures we re noticeably fresher. temperatures were they should be. this evening, more cloud and showers moving into south—west england, wales and the deep area of low pressure moving in for friday. particularly strong winds and south—west england into the drc and into northern ireland, gales around the coast accompanied by heavy rain, gradually working eastwards. but the central commie some northern areas of england scotla nd some northern areas of england scotland should remain largely dry during friday and top temperatures 17 to 23 celsius. this is bbc news — and these are the top stories developing at 11.

brexit secretary david davis and the eu‘s michel barnier are to outline what progress has been made so far in the latest round of talks. one in three cases of dementia could be prevented if people look after their brain — new research suggests. residents of grenfell tower heckle the new leader of kensington and chelsea council — amid increased pressure for her to resign. also... twenty—first century fox‘s bid to takeover sky. the government will update parliament this hour on the next steps in the potential merger. and using your eye to access your money — tsb becomes the first bank in europe to adopt retina scan technology.